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These terms set out how av66 operates your account, how transactions are handled through DuitNow, GrabPay and Bank Transfer, and what steps are available when something needs to be resolved. Access to the platform depends on local law and is available where local law permits.
By opening an account with av66, you agree to the conditions set out on this page. These terms apply each time you log in, make a deposit through DuitNow or GrabPay, request a withdrawal via Bank Transfer, or interact with any part of the platform. They are not static — we update them when our processes change, and the version published here is always the current one. Where a section references eligibility or jurisdiction, that means the feature or rule applies only where local law permits it. We do not override local legal requirements, and nothing in these terms should be read as doing so. If a clause conflicts with a rule that applies in your region, the regional rule takes precedence to the extent required by law. When we make a material change, we aim to give reasonable notice through the account dashboard or via the contact method on file. Continued use of the account after a change has been published counts as acceptance of the updated terms. If any part is unclear, reach out through live chat or the support team before continuing — we would rather resolve a question early than after a transaction has been processed. Payment context chips below reflect the rails covered by these terms.
Not every part of how av66 works is governed by the same rule. Understanding what this policy covers — and what sits outside it — helps when a question comes up.
Login credentials, account registration steps, session management and any action taken while you are signed in all fall within these terms. If access is restricted due to regional law, that restriction is noted at the point of entry.
Deposits and withdrawals processed through DuitNow, GrabPay or Bank Transfer are governed here. Processing steps, limits and verification instructions are shown inside the account at the time of the transaction — these terms set the framework around them.
Game titles, promotional text, account notifications and all content served through the platform fall under these terms. Content availability may differ by region, and we do not commit to making every category available in all locations.
Services operated by external providers — including payment processors and game studios — are governed by their own terms. We reference them where relevant, but av66 does not control their policies and cannot be held to commitments made on their behalf.
These terms are not one-directional — several practical actions remain open to you at any point. You can review your transaction history, including all deposits and withdrawals processed through DuitNow, GrabPay or Bank Transfer, directly from the account dashboard after login. If any account detail needs to be corrected — email address, contact number, or verification documents — the update path is inside account settings, and the fields show what is required. Where a term seems to conflict with how a transaction was handled, you can raise a formal question through live chat or the email support channel; both routes are staffed and responses are tracked. Requesting a record of what data we hold, or asking for a correction to it, is handled through the same support path. We do not require a legal notice to start that process — a support ticket is sufficient.
Your full deposit and withdrawal history, including DuitNow and GrabPay activity, is available in the account dashboard. No support request is needed to view it — log in and go to the transactions section.
Name, contact number and email can be updated through account settings. Some changes may require identity verification; the fields show what documents are needed before the update is confirmed.
If a clause in these terms is unclear, or if a transaction does not match what the terms describe, open a live chat or send a message to the support team. Queries are logged and responded to in order of receipt.
Account closures, access disputes and data requests all go through the support team. The contact paths are listed in the support section of this page — no separate form is needed to start the request.
When a terms-related question comes up, these are the direct routes to get it resolved. Each channel connects to the same support team — pick the one that fits how you prefer to communicate.
The chat window on the platform connects directly to the support team. Use it for account access questions, transaction disputes or any clause that needs clarification before proceeding.
For detailed questions about these terms — including data requests or account closure — send a message through the email channel. Responses are tracked, and a reference number is provided for follow-up.
If a dedicated account manager has been assigned to the account, they handle policy escalations directly. The contact detail for that manager is shown inside the account after login.
Holding account data and handling policy updates carefully is part of how av66 keeps the platform stable for Malaysia members. Here is what that looks like in practice across the four areas that matter most.
Account data — including transaction records from DuitNow, GrabPay and Bank Transfer — is retained for the period required by applicable rules. We do not share it with third parties outside the scope described in these terms. Requests to view or correct held data go through the support team.
We use session cookies to keep you logged in and to track which account is active. Persistent cookies are used for analytics only — they do not store payment credentials or wallet details. Cookie preferences can be adjusted through the browser at any time.
Login credentials are stored using industry-standard hashing. We do not ask for a password through chat or email — if a message requests it, treat it as unauthorised. Report any suspicious account activity through live chat immediately.
When a material update is made to these terms, notification goes out via the account dashboard or the registered contact method. To request a summary of what changed, or to ask what a new clause means, contact the support team — no formal process is needed.
These questions cover what members most often ask when reviewing the terms — about data, access, account rights and how to get in touch.
They apply from the moment the account is opened and continue for as long as the account is active. Each login, deposit through DuitNow or GrabPay, and withdrawal via Bank Transfer is covered. If the account is closed, terms related to data retention continue to apply for the period required by applicable rules.
Material changes are communicated through the account dashboard or to the contact method on file. The version on this page is always current. Continuing to use the account after an update has been published counts as acceptance of the revised terms.
Open a live chat or send a message through the email support channel. Include the transaction reference shown in the account dashboard. The support team logs all queries and responds in order of receipt, with a reference number provided for follow-up.
Yes. A data request goes through the support team — no separate form or legal notice is required. Provide the registered email address and a brief description of the records needed. The team will confirm what is available and how it will be delivered.
It can. Access to certain features depends on local law and is available only where local law permits. Where a clause conflicts with a rule that applies in a specific region, that regional rule takes precedence. If access is restricted for this reason, it is noted at the point of entry.
Go to account settings after login — the fields show what information is editable and what verification may be needed before a change is confirmed. For corrections that cannot be made through settings, contact the support team through live chat or email with the relevant details.