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This Privacy Policy explains exactly what information av66 collects when you create an account, use payment methods like DuitNow or GrabPay, or reach out through our support channels — and how that information is kept secure. Read through it so you know what choices are open to you.
av66 collects the information you provide when you open an account — your contact details, login credentials and any verification records submitted during account setup. When you make a deposit or withdrawal using DuitNow, GrabPay or Bank Transfer, the transaction reference and amount are recorded against your account wallet so your statement remains accurate and reviewable at any time. We also collect device and session data — such as the browser type and connection region — to keep your login secure and to detect unusual activity on your account. Cookie data is gathered to maintain your session state between pages and is not shared with advertising networks outside the scope described in this policy. Retention periods depend on applicable local law and our internal audit requirements. Where local law permits and you hold an active account, we retain records for as long as they are needed to service your account or comply with applicable obligations. You can review your stored data, raise a correction request or ask a question about this policy by contacting our support team directly. Access to, and use of, this platform depends on local law and is available only where local law permits.
Not every data point flows through this policy in the same way. The four categories below clarify what sits inside our direct responsibility and what does not — so you can make an informed decision about how you use each part of the platform.
Login activity, session tokens and authentication records generated when you sign in to your av66 account are fully within the scope of this policy. We control how this data is stored, how long it is kept and who can access it internally.
Records of deposits and withdrawals processed through DuitNow, GrabPay or Bank Transfer are logged in your account wallet. The payment rail itself is operated by the respective provider; their own data terms apply to the transfer leg outside our platform.
Pages you visit, game categories you open and support threads you start within the platform are recorded as activity data under this policy. This helps us keep your account experience consistent and allows our support team to assist you more accurately.
Links or integrations that take you to an external service — including payment provider pages or verification partners — are governed by those services' own privacy terms. We do not control the data practices of third parties once you leave our platform environment.
Your account data is not locked away. You have a clear set of actions available without needing to navigate legal channels. Start by logging into your av66 account and opening the account settings page — your registered contact details, linked payment methods such as DuitNow or GrabPay, and your transaction history are all visible there. If something looks incorrect, use the edit fields on the account page to update it or send a correction request through live chat. For questions that go beyond a quick correction — such as asking what specific data we hold on your account, or requesting that certain records be reviewed — reach the support team through the contact routes listed in the Support section below. Response handling follows our internal process, and the current status of your request is shown in your account dashboard after login.
Log in and open the account settings page to see your registered details, transaction history and linked payment methods like DuitNow or Bank Transfer — all in one place without needing to contact support.
If a name, contact address or linked payment reference is wrong, update it directly through the edit fields in your account. For changes that require verification, our support team can guide you through the steps shown in your account.
Any question about what we hold, why we hold it or how long it is kept can be directed to our support team via live chat. Detail your account reference and the specific question — the team will confirm what they can share based on applicable obligations.
If an initial response does not fully address your concern, you can ask for the matter to be escalated. The support team will confirm the escalation path and the expected handling timeline shown in your dashboard.
If you have a question about this policy, want to request access to your account data or need to flag a concern, these are the direct routes to our team. Provide your account reference number when you make contact — it allows the team to locate your records and respond accurately.
Open the live chat widget from any page while logged in to your account. This is the fastest route for policy questions, correction requests or clarification on how your DuitNow or GrabPay transaction data is recorded.
If you have a dedicated account manager assigned to your profile, you can raise privacy or data questions directly through that channel. The account manager can flag more detailed requests to the appropriate team internally.
For written records of your request — particularly useful when asking about data retention or requesting a formal review of stored information — send a message through the email address shown in your account settings page after login.
This section covers the operational side of how account and transaction data is handled day-to-day — from the cookies that keep your session active, to the access controls that limit who inside the team can view your account records.
Cookies are placed on your device to maintain your session state when you navigate between pages. Functional cookies are required for the platform to work; analytics cookies record page-level activity in aggregate. No advertising cookies are shared with external networks without disclosure.
Access to your account record inside our system is restricted to authorised team members with a service reason. Login activity is logged, and unusual session patterns — such as a new device or location — trigger an account flag for review before access continues.
Records linked to your account — including DuitNow, GrabPay and Bank Transfer history — are kept for as long as required by applicable local law or internal audit needs. When retention is no longer required, records are removed from active systems in line with our internal schedule.
When this policy changes, the updated version is published on this page with a revised effective date noted at the top. Continued use of the account after a policy update indicates acceptance of the revised terms. For material changes, a notification may also appear in your account dashboard.
These are the questions we hear most often from people reading through this policy for the first time. If something is still unclear after reading through them, reach out through the support routes listed above.
We collect the contact details and credentials you enter during account setup, plus device and session data generated at login. Once you make a deposit through DuitNow, GrabPay or Bank Transfer, those transaction references are also recorded against your account wallet for your own record-keeping.
Yes. Log in and open the account settings page — your registered details, linked payment methods and transaction history are visible there. For a more detailed breakdown of what is held on your account, send a request through live chat with your account reference included.
Use the edit fields in account settings to update contact details or payment references directly. For changes that require identity verification, contact the support team through live chat — the team will confirm the specific steps and any documents needed based on your account status.
We do not sell account data to third parties. Where a payment provider such as DuitNow or GrabPay processes a transaction, the transfer leg falls under that provider's own data terms. We share data with third parties only where required by applicable law or necessary to operate your account.
Retention periods are set by applicable local law and our internal audit requirements. Active account records are kept for as long as your account is open and for the legally required period after closure. When the retention period ends, records are removed from active systems.
If an initial support response has not addressed your concern, ask the team to escalate the matter. You can do this through live chat or by following up on the email thread you started. The current status of any open request is shown in your account dashboard after login.